Packages
If a package is returned to Raydiance Naomi Hair Care due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re-delivery cost (amount subject to change based on current shipping rates).
Raydiance Naomi Hair Care is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Lost or Stolen Packages
Raydiance Naomi Hair Care is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Raydiance Naomi Hair Care confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the purchaser’s responsibility to inquire about your lost or stolen package.
All Sales Are Final, we currently do not accept returns of any products Delivered and Received.
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